Objective: Design and document a truly customer-oriented strategy, that can be easily understood and executed by managers.
This overall strategy has to be adapted for each Division and Department: Along with your teams, we construct roadmaps that each manager can follow for maximum results. They include all action plans and milestones, permitting a regular and rigorous follow-up.
We also help companies design the governance, organizational charts and main business processes in alignment with their customer-centric strategy.
Supporting roll out
Beyond strategy design, we provide practical support to managers: We help them assess progress, identify risks and pitfalls, and also find all operational solutions that allow for the achievement of objectives within deadlines and budget.
We have already supported:
- CEOs and Business Unit Managers
- Heads of Sales & Marketing Departments
- Heads of Support Services: HR, Finance, R&D, Supply Chain, etc
- Crystal-clear customer-centric roadmaps, at corporate and department levels
- More effective organizations
- Increased engagement of managers and staff